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Before you begin

Driver updates for Windows 10, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:

Update the device driver

  1. In the search box on the taskbar, enter device manager, then select Device Manager.

  2. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.

  3. Select Search automatically for updated driver software.

  4. Select Update Driver.

  5. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

Reinstall the device driver

  1. In the search box on the taskbar, enter device manager, then select Device Manager.

  2. Right-click (or press and hold) the name of the device, and select Uninstall.

  3. Restart your PC.

  4. Windows will attempt to reinstall the driver.

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If you can't see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors.

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For customers that purchased products directly from Tangent, customer may return defective or malfunctioning hardware products to Tangent up to 30 days from the date of invoice for refund. This refund will not include any shipping or handling charges. If the products were purchased from Tangent under a written agreement or contract with Tangent then the terms of the written agreement or contract may apply for the return of products. To return products, call Tangent Sales Support (1-800-342-9388) to receive a Credit Return Authorization Number. Products must be returned to Tangent in their original packaging or comparable, sufficient packaging. Customer may return software media for refund or credit only if the sealed package containing the media is unopened. Returned products must be in 'as new' condition, and must be returned with all of the manuals, media, power cables, and other items originally included. Software licenses and keys that have been sent electronically to the customer are not eligible for return.