The USB-A and USB-B connection types are what most users are accustomed to. However, these days, there are more things you can achieve with the new USB-C type of connection. With this option, users can charge their computer. What’s more, they can also connect their PC to other USB-C type devices, including media players, smartphones, docking stations, and display adapters, among others.

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However, we are aware that a good percentage of users are having troubles with their USB-C connection. In most cases, the problems are caused by problems with the hardware or software. Don’t worry because you can easily fix USB-C issues in a Windows 10 computer. After all. You will get notifications which you can use to determine how to resolve the problem.

What is a USB-C connector?

Developed by the USB Implementers Forum, the USB-C connection type is a tool for transmitting both power and data. It is worth noting that this was designed, certified, and released as an industry-standard connector by the members of the organization. Over 700 companies are part of the USB Implementers Forum, including Apple, Microsoft, Dell, HP, Intel, and Samsung. This is also the reason why many computer manufacturers readily accepted USB-C technology.

Is it similar to a micro USB connector?

At first glance, the USB-C connector looks a lot like a micro USB connector. However, the former has a distinct oval shape. Moreover, it is a little bit thicker to accommodate its best feature—like MagSafe and Lightning, the USB-C connector does not have an up or down orientation. You simply have to line the connector correctly, and you wouldn’t have to worry about flipping it to plug it in properly. Another key thing to remember is that the cables have the same connectors on both ends. This means that you would not have a hard time figuring out which end goes where.

Comparing USB-C and USB 3.1

The USB-C connection type’s default protocol is USB 3.1. Theoretically, at 10Gbps, USB 3.1 is twice as fast as USB 3.0. However, the ports for USB 3.1 can still be found in their original, larger shape. Such ports are referred to as ‘USB 3.1 Type-A. Generally, it has become more common to see USB 3.1 ports with USB-C connectors.

How to fix USB-C issues in a Windows 10 computer

Some of the notifications you might encounter when the USB-C connection is not working include the following:

  • You might be able to fix your USB device
  • Slow USB charger connection
  • Display connection might be limited
  • PC isn’t charging
  • The USB device might not work
  • These two devices can’t communicate
  • The USB device might not be working properly
  • Use a different USB port
  • The USB or Thunderbolt device functionality might be limited

Every notification has its solution. Whether you need to fix USB-C compatibility or update your drivers, there’s always something you can do to resolve the issue.

What to do when you see the ‘You might be able to fix your USB device’ error notification

If you see this notification while trying to use a USB-C connection type, there must be something wrong with the device or the drivers on your computer. You can run the troubleshooter for hardware and devices, or you can update your drivers to resolve the problem.

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Running the Hardware and Devices troubleshooter

  1. On your keyboard, press Windows Key+S.
  2. Type “control panel” (no quotes), then hit Enter.
  3. Once Control Panel is up, go to the top-right corner of the window and click the View By option.
  4. Select Large Icons from the options.
  5. Click Troubleshooting.
  6. Go to the left-pane menu, then click View All.
  7. Select Hardware and Devices.
  8. Click Next, then follow the on-screen instructions.

The tool will start to identify issues with your hardware and devices, attempting to repair them.

Using Windows Update to fix the device drivers

  1. Right-click the Windows icon on your taskbar.
  2. Select Settings from the list.
  3. Click Updates & Security.
  4. Go to the left-pane menu and select Windows Update.
  5. Go to the right pane, then click Check for Updates.
  6. Install all the available updates.

Updating your device drivers

It is possible that the device drivers in your computer are corrupted, damaged, or outdated. You can update them to give your unit a fresh set of drivers. There are two ways you can do this—going to the manufacturer’s website or automating the update process, using Auslogics Driver Updater.

It is worth noting that manually updating your drivers can be time-consuming and risky. As we’ve mentioned, you have to search for the compatible drivers on the manufacturer’s website. If you download and install the wrong drivers, you might cause more problems to your computer.

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On the other hand, when you automate the process with the help of Auslogics Driver Updater, you are avoiding possible PC damage. The best part is, the tool will take care of all problematic drivers—not just the one which caused the USB-C connection type problem. So, you will notice a significant improvement in your PC’s performance and speed.

Finding the error codes for device issues

It is important to know the error code to address problems with your device appropriately. To acquire the error code, simply follow the steps below:

  1. Right-click the Windows icon on your taskbar.
  2. Select Device Manager from the list.
  3. Right-click the problematic device, then select Properties.
  4. Go to the Device Status dialog box to see the error code.

How to fix slow USB charger connected

When the ‘slow USB charger connected’ notification shows up, there are various possible reasons behind it. Here are some of them:

  • You’re using a charger that is not compatible with your device or computer.
  • Your charger’s power is insufficient for your device or computer. It is worth noting that devices with USB-C connectors have larger power limits. So, charging should be faster with greater levels of power, as long as the device supports USB power delivery.
  • You have not properly connected the charger to the port on your device or computer.
  • The cable’s power capacity is not sufficient for the charger itself, the device, or the computer.
  • Your USB port is dusty or dirty, preventing proper insertion of the charger.
  • You’ve connected the charger to your device or computer through an external dock or hub.

You can fix this problem by using the charger and cable that came with your device. These peripherals are designed according to industry standards. So, they have the right power capacity to speed up charging. On the other hand, you can also check if your charger is properly connected to the USB-C port on your device or computer. If the port is dusty or dirty, you can use compressed air to clean it.

Note: Systems with available USB-C connectors have higher power limits, and they can support up to 5V, 3A, or 15W.

Resolving the ‘Display connection might be limited’ error notification

There are many reasons why you see this error notification. It is possible that the dongle has new features that the cable, device, or PC do not support. You should also check if you’ve connected the dongle to the correct port or through an external dock or hub. On the other hand, it is possible that the other devices with the USB-C connection are interfering with the dongle.

You should know that a USB-C connector has Alternate Modes which you can use for non-USB connectors. These modes are HDMI, DisplayPort, and MHL. So, you can resolve the ‘Display connection might be limited’ error notification by checking if your PC, cable, and external display support the aforementioned alternate modes. You can also try to check if the dongle or device is directly connected to your computer. If it is yet the problem persists, try using a different cable.

Getting rid of the ‘PC isn’t charging’ error notification

This error notification is possibly caused by the following:

  • You’ve used an incompatible charger.
  • You’ve used a charger with lower power limits, preventing it from properly charging your device or computer.
  • You’ve incorrectly connected the charger to the port on your PC.
  • The cable’s power capacity cannot accommodate the charger.
  • The USB ports are dusty or dirty, preventing proper insertion of the charger.
  • You’ve connected the charger through an external hub or dock.

You can fix USB-C compatibility issues by using the charger and cable that came with your device’s or computer’s packaging. You can also use compressed air to clean the ports, enabling you to insert the dongle correctly.

Resolving ‘The USB device might not work’ error

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This error notification shows up when the Windows version on your PC does not support the driver for the device you’re trying to connect to the USB-C port. So, the solution to this is to install all the latest updates for your operating system. You can do this by following the instructions below:

  1. Click the Search icon on your taskbar.
  2. Type “settings” (no quotes), then hit Enter.
  3. Select Update & Security.
  4. Click Check for Updates.
  5. Install the available updates.

How to fix ‘These two devices can’t communicate’ error

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You will see this error notification will show up when you are having trouble connecting two devices via USB-C. It is possible that one or both of the devices do not support the USB-C connection type. The workaround here is ensuring that you are connecting two Windows computers.

Resolving the error ‘USB device might not be working properly’

If your computer does not support the device you’re trying to connect via USB-C, you will see this error message. It is also possible that the power on your laptop is limited because you’re sourcing it from your battery. In this case, you can try using a different computer, or you can try plugging your device into an external power source.

What to do when you get a ‘Use a different USB port’ prompt

When you get this error notification, it is likely that the USB port does not support Thunderbolt, DisplayPort, or MHL. If this is the case, then you can try using a different port on your PC. It is also possible that the functionality of the USB device had become limited when you connected it to a particular port. You can try plugging it to a different port on your computer to resolve the problem.

Resolving the error ‘USB or Thunderbolt device functionality might be limited’

The reasons behind this error notification are similar to what caused the limited display connection issues. So, you can resolve this by making sure that your PC and cable support the same USB-C features as the device you’re trying to connect. You also have to make sure that the dongle is directly connected to your computer.

Which connection type do you prefer?

Let us know in the comments below!

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If you are developing on Windows and want to connect a device for testing,then you need to install the appropriate USB driver. This pageprovides links to the web sites for several original equipment manufacturers (OEMs),where you can download the appropriate USB driver for your device.

If you're developing on Mac OS X or Linux, then you shouldn't need a USB driver.Instead read Using Hardware Devices.

To connect and debug with any of the Google Nexus devices using Windows, youneed to install the Google USB driver.

Install a USB driver

First, find the appropriate driver for your device from the OEM driverstable below.

Once you've downloaded your USB driver, follow the instructions below to install or upgrade thedriver, based on your version of Windows and whether you're installing for the first timeor upgrading an existing driver. Then see Using Hardware Devices forother important information about using an Android device fordevelopment.

Caution:You may make changes to android_winusb.inf file found insideusb_driver (for example, to add support for other devices),however, this will lead to security warnings when you install or upgrade thedriver. Making any other changes to the driver files may break the installationprocess.

Windows 10

To install the Android USB driver on Windows 10 for the first time, do the following:

  1. Connect your Android device to your computer's USB port.
  2. From Windows Explorer, open Computer Management.
  3. In the Computer Management left pane, select Device Manager.
  4. In the Device Manager right pane, locate and expand Portable Devices or Other Devices, depending on which one you see.
  5. Right-click the name of the device you connected, and then select Update Driver Software.
  6. In the Hardware Update wizard, select Browse my computer for driver software and click Next.
  7. Click Browse and then locate the USB driver folder. For example, the Google USB Driver is located in android_sdkextrasgoogleusb_driver.
  8. Click Next to install the driver.

Windows 8.1

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To install the Android USB driver on Windows 8.1 for the first time, do the following:

  1. Connect your Android device to your computer's USB port.
  2. Access search, as follows:

    Touch screen: On your computer, swipe in from the right edge of the screen and tap Search.

    Using a mouse: Point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.

  3. In the search box, type into and then click Device Manager.
  4. Double-click the device category, and then double-click the device you want.
  5. Click the Driver tab, click Update Driver, and follow the instructions.

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Windows 7

To install the Android USB driver on Windows 7 for the first time, do the following:

  1. Connect your Android device to your computer's USB port.
  2. Right-click on Computer from your desktop or Windows Explorer, and select Manage.
  3. Select Devices in the left pane.
  4. Locate and expand Other device in the right pane.
  5. Right-click the device name (such as Nexus S) and select Update Driver Software. This will launch the Hardware Update Wizard.
  6. Select Browse my computer for driver software and click Next.
  7. Click Browse and locate the USB driver folder. (The Google USBDriver is located in android_sdkextrasgoogleusb_driver.)
  8. Click Next to install the driver.

Or, to upgrade an existing Android USB driver on Windows 7 and higher with the newdriver:

  1. Connect your Android device to your computer's USB port.
  2. Right-click on Computer from your desktop or Windows Explorer, and select Manage.
  3. Select Device Manager in the left pane of the Computer Management window.
  4. Locate and expand Android Phone in the right pane.
  5. Right-click on Android Composite ADB Interface and select Update Driver. This will launch the Hardware Update Wizard.
  6. Select Install from a list or specific location and click Next.
  7. Select Search for the best driver in these locations; uncheckSearch removable media; and check Include this location in thesearch.
  8. Click Browse and locate the USB driver folder. (The Google USBDriver is located in android_sdkextrasgoogleusb_driver.)
  9. Click Next to upgrade the driver.

Get OEM drivers

OEMDriver URL
Acer http://www.acer.com/worldwide/support/
alcatel one touch http://www.alcatelonetouch.com/global-en/support/
Asus https://www.asus.com/support/Download-Center/
Blackberry https://swdownloads.blackberry.com/Downloads/entry.do?code=4EE0932F46276313B51570F46266A608
Dell http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml
Fujitsu http://www.fmworld.net/product/phone/sp/android/develop/
HTC http://www.htc.com/support
Huawei http://consumer.huawei.com/en/support/index.htm
Intel http://www.intel.com/software/android
Kyocera http://www.kyocera-wireless.com/support/phone_drivers.htm
Lenovo http://support.lenovo.com/us/en/GlobalProductSelector
LGE http://www.lg.com/us/support/software-firmware
Motorola https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481/
MTK http://online.mediatek.com/Public%20Documents/MTK_Android_USB_Driver.zip (ZIP download)
Samsung http://developer.samsung.com/galaxy/others/android-usb-driver-for-windows
Sharp http://k-tai.sharp.co.jp/support/
Sony Mobile Communications http://developer.sonymobile.com/downloads/drivers/
Toshiba http://support.toshiba.com/sscontent?docId=4001814
Xiaomi http://www.xiaomi.com/c/driver/index.html
ZTE http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

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If you don't see a link for the manufacturer of your device here, go to the support section of the manufacturer's website and search for USB driver downloads for your device.